How can we help?
Getting started
Who can join Yupi?
Anyone aged 18 or over. Yupi is for making friends, not dating.
How do I sign up?
Download Yupi, enter your mobile number and type in the 4-digit code we send you. Then add a photo of yourself. Your photo is checked before your profile goes live.
I didn't get my code
Check the number and country code, then tap to resend after 30 seconds. If it still doesn't arrive, email info@yupi.com.au with your number.
Why was my photo turned down?
Your profile photo needs to clearly show you. Try a clear, well-lit photo of your face, on your own. If it's turned down again, email info@yupi.com.au and we'll take a look.
Which phones does Yupi work on?
iPhone and Android. Keep the app updated from the App Store or Google Play for the latest fixes. [Confirm minimum iOS and Android versions for 4.0.]
Moments and hellos
What is a Moment?
A Moment is a photo, or a video up to a minute, of what you're doing. People nearby see it in their feed and in Compass, and can say hi.
Who sees my Moments?
People nearby whose feed settings include you. They see your name, age, area and a rounded distance, never your exact location.
What's the difference between a hello, a gift and a video intro?
A hello is free and goes into the other person's requests. A gift or a short video intro uses 9 credits and lands straight in their chat, so it's more likely to be noticed.
What is Compass?
Compass groups Moments by activity, like surf, snow, cricket or coffee, so you can find people who are into the same things.
Credits and Yupi+
Do I have to pay?
No. Posting Moments, saying hi and chatting are free. Credits and Yupi+ are optional extras. Compare them.
How much do credits and Yupi+ cost?
Prices depend on your country and are always shown in the App Store or Google Play before you pay.
How do I cancel Yupi+?
On iPhone: Settings › your name › Subscriptions. On Android: Google Play › profile › Payments and subscriptions › Subscriptions. Deleting your Yupi account doesn't cancel a subscription.
I was charged but didn't get my credits
Close and reopen Yupi first. If the credits still aren't there, email info@yupi.com.au with your store receipt.
Safety and privacy
How do I report or block someone?
Open their profile, Moment or your chat with them, tap ⋯, then Report or Block. Reporting also blocks them. More on reporting.
Can people see where I am?
No. People see a rounded distance and a general area, never your exact location or address.
What data does Yupi keep about me?
Our Privacy policy explains what we collect, why, and for how long. Questions go to privacy@wevention.com.
Your account
How do I change the app's language?
Yupi uses your phone's language. To pick another, go to Settings › Language in the app. It speaks 14 languages, including বাংলা and हिन्दी.
How do I delete my account?
In the app: Profile › Edit profile › Manage personal data › Delete account. Can't open the app? Ask us to delete it.
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